Reviews & verification

Private first-release policy · Last updated 18 October 2026

Three separate checks

Platform profile review, HDB registration and CaseTrust accreditation are separate checks. A badge requires a recorded source and check date. None is a guarantee of workmanship, price or project outcome.

Eligible reviews

Reviews are accepted only from homeowners with a platform project marked appointed or completed. They enter a moderation queue. Companies cannot buy review scores. Administrators may hide or restore content with a recorded reason and must not fabricate or silently rewrite a homeowner review.

Reports and disputes

Use the report tool on a profile or the lead-problem action in the company portal. Include a clear explanation and relevant project reference. Reports are reviewed by authorised administrators.